worthing-medical-group

Worthing Medical Group

Worthing Medical Group, 23 Shelley Road, Worthing, West Sussex, BN11 4BS Also known as: Shelley Surgery 1,061 reviews

Reviews

Recommend
Involvement
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26th September 2023


I’ve always found all the staff doctors nurses receptionist’s very helpful and understanding

Suggested improvements
Most things are dealt with fairly quickly but I have a few issues that I’m on a waiting list for a couple of reasons which I find frustrating because it affects my quality of life

Experience
Involvement
Cleanliness
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22nd September 2023


Amazing service as usual. Fast, caring and proactive. Thank you for looking after me

Suggested improvements
None although the waiting room could do with a facelift

Experience
Involvement
Cleanliness
Staff
Appointment
 
20th September 2023


It took me 40 minutes to get through to the receptionist. When I eventually got an appointment it turns out it wasn't even with a GP or a nurse, which was concerning considering I am 37 weeks pregnant and was there with an infection. The appointment was 45 minutes late and the "practitioner" had to keep leaving to get a second opinion/approval from the GP next door, baring in mind the GP never even looked at the infection. He patronised me saying that I didn't really needed to come in about the infection "but as your here" he gave me a prescription. That same night I actually ended up in A&E, I saw a doctor and a surgeon, who both said the antibiotics prescribed were not efficient enough for the infection I had.

Suggested improvements
Ensure the medical practitioners working in the surgery are competent and ensure they don't spend 45 minutes with one patient!

27th September 2023
Response from Worthing Medical Group

Many thanks for your feedback. I note that you are dissatisfied with the service that you have received. I would like to reassure you that we do take comments like these very seriously and would like to investigate this further. However I am unable to look into this without additional details. Please can you contact us via email to: worthingmedicalgroup@nhs.net in order for us to look into this.

Experience
Involvement
Cleanliness
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Appointment
 
20th September 2023


Excellent all round service from all the nurses care I received at Shelley and Heene surgeries from Pauline,Raine, Micheline and Michelle over the last 6 weeks/17 visit's.

Suggested improvements
Not that I can think of everything was excellent

Experience
Involvement
Cleanliness
Staff
Appointment
 
20th September 2023


Excellent service

Suggested improvements
No more words

Experience
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Page 51 of 176

Worthing Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Worthing Medical Group: http://iwgc.net/ejhnz